FAQS

Why do I need an eye health examination?

It is just as important to have your eyes examined as it is to go to your dentist and primary care physician every year. Many eye diseases and complications can occur without you ever noticing until it is too late to reverse.

How long does an eye appointment typically take?

You should allot 45 minutes for your annual eye health examination and an additional 15 minutes if you area former contact lens wearer.

What information do you need from me before my appointment?

You may fill out your forms online on our website. Please bring your state issued ID and medical insurance cards. We ask for ID to prevent insurance fraud and a copy of your medical insurance card is needed just in case we need to refer you for further testing.

Do I need to bring anything to my appointment?

Yes, please bring any prescription eye wear you own such as eyeglasses and sunglasses. If you are new to our office and wear contacts, please bring in a box for each eye so your optometrist can easily make recommendations.

What if I can't make it to my appointment?

We understand that life happens. In the event that you cannot make your appointment on time please call our office and let us know of any delay. We ask that you call 24 hours in advance to reschedule any appointments. Any no show, no call appointments may be subject to a $50 non-refundable charge. If there are two missed/ cancelled appointments we ask that you pay a deposit of $50 in advance. This deposit is non-refundable if the appointment is missed.

Why should I purchase my glasses from you?

We want you to see, look, and feel your best with your new eye wear. We have fashionable frames at every price point.

We stand behind our product. We provide a 1 year warranty for most of our frames and lenses.

How long do I have to wait for my new eyeglasses?

The amount of time varies depending on your prescription and vision insurance. Call our office for more details. Our goal is to have your glasses done within 10-14 business days.

What if I don't like my new eyeglasses?

No worries! If you aren’t happy, we aren’t happy. Stop back in within 30 days of picking up your new eye wear and let us know what we need to do. We offer a one (1) time exchange at no cost to remake your lenses into a new frame, switch from progressive lenses to bifocal or single vision, and/or change the prescription. Call and speak to one of our opticians if it has been over 30 days.

Do my new glasses have a warranty?

We provide a 1 year warranty for most of our frames and lenses. The warranty is extended to 18 months if you purchase a Duravision AR coating.

Is there a separate charge for a contact lens examination?

There is a separate charge for your contact lens exam and the amount varies depending on the type of contact lenses your eyes need and if it is your first time trying out contacts. This charge includes 3 months of free follow-up appointments. Follow-up appointments may be necessary if we need to try out different brands and prescriptions. We will provide you with free trial contact lenses before we finalize your contact lens prescription. You may order your year supply after your prescription is finalized.